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Founder, President & Chief Executive Officer
With over 30 years of hotel and resort operating experience, Michael is Founder, President & CEO of Crescent Hotels & Resorts, a nationally recognized, top-5 operator of hotels and resorts. Crescent currently operates over 100 hotels and resorts in the U.S. and Canada. Crescent is one of the few elite management companies approved to operate luxury and upper upscale hotels under the brands of Marriott, Hilton, Starwood, Hyatt and IHG. Crescent also operates a collection of legendary independent hotels and resorts. Crescent's clients include premier hotel REITs, private equity firms and major developers.
Prior to Crescent, Michael served as Senior Vice President of Operations for Destination Hotels & Resorts, an operator of luxury independent hotels and resorts, which included signature assets including Hotel del Coronado, Eden Roc Resort and Royal Palms Resort & Spa. Prior to Destination, Michael served as Chief Operating Officer for Sunstone Hotel & Resorts and Senior Vice President of Operations for MeriStar Hotels and Resorts (present day Interstate Hotels).
Early in his career, Michael served as an award winning General Manager for premier hotels with Hilton, Sheraton and Westin brand affiliations. Michael currently serves on the Owners Advisory Boards of Marriott, Hilton and Starwood. Michael previously served on the Board of Directors of several publicly traded hotel companies, and currently serves on the Board of the Juvenile Diabetes Research Foundation (JDRF). www.chrco.com
Partner & Chairman
As Chairman of Crescent Hotels & Resorts, Mr. Roskind serves on the Board of Directors and Investment Committee for Crescent Hotels & Resorts and is engaged in Crescent’s Acquisition/ Investment Strategy, Fund Management and Investor Relations. He is also Chairman of the Lexington Realty Trust, a real estate investment trust (REIT), and acts as Managing Director of The LCP Group, L.P., a private real estate advisory firm which is a partner and investor in Crescent Hotels & Resorts operating company and assets. The LCP Group, with partners, has owned hotel properties such as the Canyon Ranch in Lenox, MA, the King Edward in Toronto, and Hyatt Regency Hotels in Phoenix, Savannah and Washington, DC. The LCP Group continues as the co-general partner of the partnership which owns the Lowes Ventana Canyon Resort in Tucson.
Mr. Roskind received his B.S. from the University of Pennsylvania and is a Harlan Fiske Stone Graduate of the Columbia Law School. He is also the founder of the Babies Heart Fund, which supports the pediatric cardiology unit at New York Presbyterian Hospital.
Partner & Executive Vice President
As Partner & Executive Vice President, Tony is the driving force behind Crescent Hotels & Resort’s growth in Canada. In addition to venturing jointly with Crescent in Canada, Tony is President and CEO of Global Edge Investments (GEI), a hospitality and lifestyle-based investment company he founded in 1998. Global Edge has a range of investments in the hospitality industry, ranging from restaurants and hotels to online hospitality sites. His continued success in the hospitality business stems from a long-held passion for customer satisfaction and drive to provide the best service.
Tony has launched 45 restaurants throughout Canada and in 2003, opened the successful Hotel Le Germain Toronto, in which he partnered with Groupe Germain. Quebec City-based Boutique Hoteliers recently voted as one of the 50 best-managed Canadian companies for the seventh year in a row. GEI in partnership with Freed Developments opened the phenomenally successful Thompson Toronto Hotel. Global Edge has also taken an active role in the launch of Wahanda.com, a spa & wellness resource guide, booking engine and online community based in London, England. Tony attended the College of William & Mary in Williamsburg, Virginia, and is the 2012 recipient of the Ontario Hostelry Institute Gold Award for Hotelier of the Year.
Chief Financial Officer
Mr. Rob Smith has over 25 years of experience in the hotel business working for two of the largest independent management companies, Interstate Hotels and Resorts and Carnival Hotels and Resorts before joining Team Crescent in 2015.
As Chief Financial Officer, Mr. Smith has oversight of all corporate and property financial operations.
Mr. Smith has extensive on-property experience, as he has held the position of Director of Finance at 8 different properties over his career.
Prior to joining Crescent Hotels and Resorts, Mr. Smith held several different financial positions with Interstate Hotels and Resorts, ultimately being promoted to Executive Vice President of Global Finance with oversight of more than 400 hotels worldwide, as well as numerous corporate and international entities.
Smith has a Finance degree from Florida State University.
Chief Operating Officer
Mike Metcalf possesses over 25 years of hotel investment, underwriting, asset management and operations experience ranging from resort, luxury, upper upscale, convention, golf and condominium hotels. As Chief Operating Office of Crescent Hotels & Resorts, he is engaged with Crescent’s capital partner relations, hotel investment strategy, asset management oversight and securing management contracts. Mike has been instrumental in Crescent’s success for many years, having served previously as Executive Vice President, Executive Vice President of Operations, Senior Vice President of Operations, Vice President of Operations, and Vice President of Business Development for Crescent Hotels & Resorts.
Mike began his career with ITT Sheraton in various operational positions including General Manager at numerous ITT Sheraton managed hotels. Mike served as General Manager at the prestigious PGA National Resort & Spa in Palm Beach, Sheraton LAX, and was General Manager in Orlando at both Hotel Royal Plaza and Delta Orlando Resort. Mike also served as Vice President for NR Advisors, an independent consulting firm providing asset management and interim General Manager services. Prior to Crescent, Mike served as Vice President of Operations for Providence Hospitality Partners.
Executive Vice President of Operations
As Executive Vice President of Operations, Evan Studer works directly with regional teams over a portfolio of hotels and with ownership representatives for those designated hotels. Mr. Studer brings an extensive and successful amount of experience in the hotel/hospitality industry to Crescent Hotels & Resorts. Prior to joining Crescent, Mr. Studer held the Executive Vice President of Operations position at Invitation Homes, the largest owner/operator of single-family residential leased homes throughout 14 major US markets. Prior to that Evan held the position of Executive VP of Operations at Remington Hotels for 3 years and Executive Vice President Operations at Sunstone Hotels Management company (which became a wholly owned subsidiary of Interstate Hotels & Resorts) for 15 years including 6 years of direct COO responsibilities and assisted operationally with a successful IPO rollout. Evan also had a successful tenure with Vista Host Hotels and Winegardner & Hammons. Mr. Studer has extensive experience in day to day operations and overseeing the opening of numerous hotels as a general manager, regional director and SVP of Sales & Marketing, and he also served on many hotel industry committees including Marriott’s Rooms Advisory Board and VP of Tourism for Pensacola, FL to name a few. Evan also became a certified trainer of the Integrity Selling system and a graduate assistant of the well-known Dale Carnegie program. Mr. Studer holds a BS Degree in Mathematics and Business Administration from Eastern Kentucky University.
Executive Vice President, Sales and Marketing
Dawn Gallagher is an accomplished Sales and Marketing Executive with extensive experience in multiple markets, as well as in both branded and independent hotels. As Executive Vice President of Sales & Marketing, Dawn oversees all Crescent Sales, Marketing, Public Relations, Revenue and Digital Strategies. Prior to joining Crescent Hotels and Resorts, Dawn served as the Senior Vice President of Sales & Marketing at Interstate Hotels where she was responsible for all Sales, Marketing and Revenue for all independent hotels in NYC, Interstate owned assets, as well as other priority projects. Dawn is a key asset to Crescent Hotels and Resorts as she provides knowledge of successful hotel openings, brand transitions and the ability to drive market share.
As General Counsel for Crescent Hotels & Resorts, Caroline is responsible for supporting Crescent's corporate strategy related to all legal concerns, contracts, risk management, business development due diligence, investments and dispositions. Caroline also supports the Crescent hotel portfolio and clients in matters relating to general legal issues, licenses, permits, franchise agreements, human resources laws and property-specific vendor contracts.
Before joining Crescent, Caroline worked with various law firms in Virginia and Wisconsin, and most recently held a judicial clerkship position at the District I, Milwaukee Court of Appeals. Caroline received her Bachelors of Business Administration in International Business from James Madison University in Harrisonburg, VA., and received her Juris Doctorate from Marquette University Law School in Milwaukee, WI. Caroline is also involved in pro bono work, and while in Milwaukee was involved in the Pro Bono Family Law Clinic.
Senior Vice President of Human Resources
Laura Warner is Senior Vice President of Human Resources at Crescent Hotels & Resorts in Fairfax, Virginia. With over 15 years of diverse management experience in the hospitality industry, Laura is directly responsible for all aspects of the Human Resource discipline within the Crescent portfolio. Highly skilled and proficient in all facets of Human Resources, Laura is a dynamic leader dedicated to developing positive associate relations and exceeding organizational goals.
Laura's involvement in the industry began with front office, food and beverage, and various different operational roles at Marriott International before establishing her career in Human Resources with Starwood Hotels.
Senior Vice President Revenue Management
Senior Vice President of Revenue and Digital Strategy
Maricarmen brings over 15 years of extensive hotel experience as Senior Vice President of Revenue & Digital Strategy for Crescent Hotels & Resorts. She is responsible for the strategic implementation and measurement of initiatives for maximum revenue profitability through segmentation, inventory pricing and channel distribution. In addition, Maricarmen oversees the eCommerce department, where she incorporates her vast analytical and technical experience to optimally integrate sophisticated applications and programs for revenue enhancement, along with overseeing each property’s revenue management practices.
Prior to joining Crescent Hotels & Resorts, Maricarmen was the Corporate Director of Revenue Management with Kessler Collection, and served as Regional Director of Revenue Management at Interstate Hotels & Resorts where she led the revenue management process for brands including Starwood, Marriott, Hilton, Intercontinental Hotel Group and Independent hotels. Maricarmen holds a Bachelor of Science in Hospitality Management from the University of Central Florida and graduated with honors from The University of Puerto Rico with an Associate's Degree in Hospitality Management. She is the co-author of the Interstate Hotels & Resorts Director of Revenue Management School, an active member of HSMAI (Hospitality Sales and Marketing Association International), and bilingual in English and Spanish.
Senior Vice President of Sales - Lifestyle Hotels
Sheryl has over 20 years of experience in hotels sales, operations and marketing. Sheryl is responsible for leading an energized sales organization dedicated to achieving top & bottom line revenue by implementing strategic initiatives focused on delivering results for her portfolio of Crescent properties.
Sheryl’s hospitality career began with Hyatt Hotels & Resorts working in all operating departments and learning the hospitality business from the ground up. With progressive promotions mastering the sales discipline Sheryl lead award winning teams in Louisville, KY; Greenwich, CT; New York, NY; and Jersey City, NJ. To diversify her Brand experience Sheryl joined W Hotels of New York as Complex Director of Sales & Marketing with oversight of 6 lifestyle Hotels that were the pillars of the W Brand. This successful role lead her to the Area Director of Business Travel with the Starwood Hotels of New York focusing on the 11 owned and managed assets in NYC. To broaden Sheryl’s background she spent two years working with independent chains as Regional Director of Sales & Marketing in NYC at Morgan’s Hotel Group (Mondrian SoHo, Hudson, Royalton, Morgans) and Amsterdam Hospitality Group (Hotel Empire) as Vice President of Sales. She has an extensive background developing Branding, creating highly customized guest experiences and repositioning Hotels within dynamic market places.
Sheryl attended the University of Kentucky and studied communications.
Senior Vice President Food and Beverage
Prior to joining Crescent Hotels & resorts, Greg served as Vice President of Operations/Partner at Slapfish Restaurant Group as well as the Director of Global Culinary Development at Marriott International. His 20+ years of food & beverage experience includes numerous Hotel and Independent Restaurant positons around the United States. Greg worked his way up through the kitchen brigade to Executive Chef and Director of Restaurant Operations. He has opened restaurants and hotels domestically and internationally including the Renaissance Boston Waterfront Hotel, Slapfish Restaurant Dubai, UAE & the JW Marriott Marquis Hotel in Dubai, UAE.
In addition to his experience in culinary operations, Greg’s background includes hotel conversions, restaurant concepting, branding & strategic positioning, and creation of hotel brand food & beverage platforms. Greg holds a Culinary Arts degree from Baltimore International Culinary College. When he isn’t in the kitchen he can be found gardening with his two daughters, running marathons and Ultra marathons, or volunteering at local farms.
Senior Vice President of Finance
John joins Crescent from the Information Technology market having fill rolls of CFO, Vice President of Operations and Supply Chain Management. He is a proactive, and strategic leader bringing over 24 years of finance and management experience across various industries and government. His enthusiastic approach organizing a wide range of challenges from many angles and utilizing financial expertise to deliver effective solutions as well as a retired U.S. Naval Commander.
Senior Vice President of Operations
Sami Zeitoun is a 20+ year hospitality industry veteran and brings a vast range of talents, experiences and successes to his operation. He held several senior management positions with Hyatt Hotels & Resorts and Crestline Hotels & Resorts. His career spans lead roles in food and beverage, restaurant design and management, and all aspects of hotel operations, from single property locations to multiple property responsibilities. Starwood Hotels & Resorts recognized his key contributions to the industry and appointed him to one of their brand advisory boards. His coast-to-coast experience ranges from airport, downtown and suburban hotels to full-service resorts.
Most recently, Sami managed the complex of Sheraton Reston and The Westin Reston Heights. Under his leadership and vision, his diverse management teams continuously outperformed others in the market while delivering exceptional service, positive financial results and high associate satisfaction. Managers within his organizations have space to grow, contribute and excel within the guidelines of his successful business plan, which leads to loyalty and low turnover. He has a proven track record of turning around distressed hotels to achieve financial success with year over year growth.
Sami holds a Bachelor’s Degree in Business Management from the American Lebanese University. He is a certified Food and Beverage Executive through the Educational Institute of the American Hotels & Lodging Association. Sami is also a board member of the Reston Chamber of Commerce and a board member of The Fairfax County Convention and Visitors Corporation.
Sami’s passions are wine and jazz. He and his wife Carla live and enjoy life in Northern Virginia with their two active sons, Daniel and Andrew.
Paul Filla has over 35 years the hospitality industry having worked with a wide range of Brands, ownerships and assets. He has held executive operations and senior management positions with Marriott and Interstate Hotels and Resorts. Paul also worked for Goldman Sachs as an asset manager and for Extended Stay America in a Senior management role; furthering his skills and experiences.
As a tenured operator; Paul is an active supporter of the hotels and their teams, but is always challenging the leaders under his charge to push the envelope. Coaching to improve the eyes of the operators and to also have the head of an owner, with the goal to always drive results and deliver a balanced scorecard. As comfortable with clients as he is with line staff in all positions, Paul understands the importance of relationships as well as results and works to ensure he is modeling behaviors to improve the caliber of leadership within the organizations where he has served.
Vice President of Business Development
As Crescent Hotel & Resorts’ Vice President of Business Development, Ariel is in charge of coordinating Crescent’s Business Development activities, with a focus on expanding the company’s portfolio of hotels and resorts.
Prior to joining Crescent, Ariel worked for a hospitality-focused executive search practice in London, which provided exposure and understanding of the European and international hotel markets. Ariel was previously based in New York, working for Aries Hospitality, LLC and then HI Group, LLC, with a focus on hotel brokerage and investment banking, managing transactions in excess of $200M. Ariel has a B.S. in International Studies from the University of Wisconsin-Madison and is a licensed Real Estate Salesperson in the state of New York. She is a member of the New York Hospitality Council and is involved with the Capital Lodging Forum in Washington, D.C.
Vice President of Human Resources & Organizational Learning
With over twenty years of hotel and human resources leadership experience in both the United States and Canada, Cynthia brings a variety of experience to her work.
Her hospitality background includes working with Swissôtel’s Corporate Office, where she was involved in the pre-opening activities of hotels in Chicago, Atlanta and Toronto. During her career, she relocated to Canada, where she has served as Director of Human Resources for luxury hotels in Toronto, Vancouver and Victoria, including both branded and independent properties. Experienced in employee relations and labor relations, Cynthia also brings a passion for customer service and training to her work at Crescent.
A dual citizen of the US and Canada, and bilingual in English and French, Cynthia received her Bachelor’s Degree in Business Administration and French from Central College in Iowa, a diploma from l’Université de Paris – La Sorbonne, and is a Certified Human Resources Professional.
Vice President of Human Resources
With over 15 years of human resources experience, Gustavo is a trusted partner, advisor, and change agent with an outstanding track record as a solutions-oriented leader. Gustavo is native bilingual in English and Spanish and has worked in multi-state environments, as well as union and non-union assignments. Gustavo has proven to be a collaborative leader with a strong commitment to business improvement and associate engagement. Gustavo joined Crescent in 2013 as Regional Director of Human Resources.
Before Crescent, Gustavo worked for American Airlines, Mandarin Oriental Hotel Group, Solstice Destination Club, and Starwood Hotels & Resorts. Gustavo earned a Bachelor’s in Fine Arts from New York University and a Master’s Degree in Human Resources Management from Keller Graduate School of Management. He is an Adjunct Professor at George Mason University and Virginia Tech University.
Vice President of Human Resources & Associate Relations
Kristi has over 20 years of progressive experience in Human Resources, most of which has been in the hospitality industry, where she started her career as a Human Resources Director with the Starwood Hotel Brand. Kristi partners with Legal, Compliance, and Risk Management to formulate, recommend and facilitate both proactive and reactive solutions for associate issues, as well as works with leadership in the development and management of policies and services to maximize associate satisfaction. Kristi is a well-rounded Human Resource representative who is an advocate for associates and supports Crescent Hotels & Resorts continuing goal to remain an employer of choice.
Vice President of Finance - Corporate Accounting
Paul has over 25 years of experience in hospitality accounting and as Vice President of Finance – Corporate Accounting is responsible for the accurate and timely reporting of financial results, along with overseeing of the accounting, cash management and internal controls for the portfolio. Paul has an expert knowledge of the Uniform System of Accounts for the Lodging Industry as well as strong familiarity with current PMS, POS and back-office accounting systems. Prior to his current role Paul has served Crescent Hotels & Resorts as Corporate Controller.
Prior to joining Crescent Hotels & Resorts, Paul was VP of Finance and General Manager for Columbus Hotel Holdings, LLC who operated an upscale large convention hotel in Columbus, Ohio. Prior to Columbus Hotel Holdings, he served as Corporate Controller for Fidelity Management Corporation, a Hotel Management Company which grew from five to eleven hotels and two restaurants under his leadership. Prior to Fidelity, Paul was Controller and CFO of the publicly-traded Republic Oil Company, which grew from nine locations to 32 gas / convenience store locations.
Vice President of Finance
Clarence holds over 25 years of accounting and financial management experience. Clarence most recently was a Corporate Regional Controller, after holding a Regional Controller/Director of Finance position at the Georgian Terrace Hotel. Clarence has also held Corporate Controller/Hotel Accounting positions at: Miles Properties, Noble Investment Group, Marriott International. In Clarence’s new role, he will dedicate his full time attention to leading hotel accounting and implementing process improvements. Clarence holds a B.A. in Accounting from Georgia State University, and was also in the U.S. Navy.
Vice President of Accounting
Troy Allvord has over 25 years of experience in the hotel business working for a few different management companies. Interstate Hotels and Resorts, Kimpton Hotels, and Harbaugh Hotels before joining Crescent Hotels in 2015.
As Vice President of Accounting Troy has oversight over three Regional Directors of Finance and 25 properties. Troy has extensive on-property experience, as he has held the position of Director of Finance at 6 different properties over his career. Prior to joining Crescent Hotels and Resorts, Troy was a Vice President at Interstate Hotels overseeing several hotels over his 13 years.
Vice President of Information Technology
Lou joins with 20 years of IT knowledge and experience, 15 of which are in the hospitality industry. Lou most recently was Corporate Director of IT with Waterford Hotel Group, and prior to Waterford, was with Great Wolf Resorts. Lou has also held several Director of IT positions with Interstate Hotels & Resorts, and with MeriStar Hotels & Resorts. He has knowledge in managing all major brands’ technology standards including Marriott, Hilton and IHG.
Lou holds a degree in Business Administration and Computer Science.
Vice President of Operations
Prior to Markus’s role as Regional Director of Operations, he was General Manager for a variety of assets within the Crescent portfolio including Hilton, Embassy Suites, Doubletree, and Marriott Brands and leading one of the most successful brand conversions in Crescent’s history, the Embassy Suites Anaheim. In addition to receiving outstanding Associate Engagement Survey scores two consecutive years, and being awarded Revenue Team of the Year, Markus also sat on Crescent’s General Manager Advisory Council (GMAC) for two years where he offered new initiatives to enhance and strengthen Team Crescent.
Markus is a performance-driven hospitality professional with more than 20 years of extensive experience applying diverse hospitality management skills to hotels & resorts. He began his career with Crescent 4+ years ago, and has assisted Crescent’s Operations team tremendously. Markus holds a B.S. in Hotel, Restaurant, & Travel Administration for University of Oregon.
Michael Broadhurst has nearly twenty years of experience leading the growth of profitability for hotels on the property, cluster and regional levels. He has held executive operations positions for third party hotel management companies under the following flags: Westin, Sheraton, Hyatt, Marriott as well as award winning independent hotels. Broadhurst has extensive food and beverage experience with independent and branded restaurant companies. Additionally, he brings a great level of experience managing complex renovation projects, new hotel openings and development.
Broadhurst exemplifies an exceptional ability in repositioning assets, while developing short and long-term growth strategies to expand financial positions and strengthen owner relations. He is strongly focused on solutions that exceed strategic objectives all while driving brand performance, increasing associate moral and satisfaction.
Vice President of Culinary
Vice President Spa, Retail and Wellness
Lorraine brings Crescent Hotels & Resorts more than 20 years of experience in Spa and Resort operations, having overseen a $42 million portfolio of 8 hotels and 6 spas with flow-through averaging 55-60%. She has created and implemented operating procedures including conceptual build and design, strategic marketing plans, financial performance, training, procurement and new business development, resulting in a collective 34.9% profit.
In addition to establishing key alliances with vendors, her guidance includes in-depth overviews of interior design, build requirements, equipment specifications, marketing development, training and financial models, and tools to forecast accurate revenues and costs for profitability.
Lorraine served as Area Director of Golden Door Resort Spas, for which she opened the Boulders Resort spa that Travel + Leisure ranked #7 in North America during its first year. Annual revenues exceeded $6 million with a profit margin of 32.5%. She began her hospitality management career at The Arizona Biltmore, whereas Spa Director she increased annual revenues to $5.2 million and increased profit margin to 37.2% while achieving the ranking of Arizona's #1 spa.
A University of Massachusetts/Amherst graduate with a degree in Hotel, Restaurant and Travel Administration, Lorraine has served as a member of the ASU Spa Advisory Board since 2002, assisted the ISPA Educations Task Force, and volunteers for PBS Arizona.
Vice President of Digital Strategy
Vice President of Sales
With over 20 years of experience in hotels sales, operations and marketing, Jeanne is responsible for guiding company operations, implementing strategic initiatives, sales training/ team building, budget development and brand maximization for her portfolio of Crescent properties. She also guides tourism initiatives, serves on both the sustainability and social media committees, and is editor of the sales newsletter.
Jeanne’s hospitality career began with Four Seasons Hotels in food and beverage management, followed by 12 years with Guest Quarters, Doubletree Hotels and Hilton Corporation as Director of Sales and Marketing. She developed and served as president of Hospitality SOS, Inc., and for six years served as Director of Sales for TravelCLICK, growing her regional territory portfolio from 20 to over 200 hotels with over $1.1M in revenue. Her educational background includes a B.S. degree from the Hilton College at the University of Houston and a MMA in Tourism Planning from California University of Pennsylvania. She has also completed the S.H. Darrow Leadership program, the Professional Convention Management (PCMA) certification course and is a certified instructor in the Professional Selling Skills Program (PSS). Jeanne is a member of the ABA, NTA and SYTA, and has served on the Board of Directors of Radnor’s A Better Chance (ABC), the Board of Directors of the Radnor Educational Foundation (REF), as the Radnor PTO President and as a member of the Pennsylvania Tourism and Lodging Association.
Tim Bowes brings over 20 years of leadership experience to Crescent Hotels & Resorts. In this role as Vice President of Sales, he will provide strategic oversight to the growing portfolio of hotels in the Washington DC Area and work with the property teams in executing key initiatives for increasing market share while leveraging the power of the brands represented by Hilton, Starwood, Hyatt and Marriott.
Tim leaves his most recent role as Crescent Hotels and Resorts General Manager of the Hilton Washington DC / Rockville Hotel & Executive Meeting Center where he also served as Director of Sales and Marketing in 2011. Tim comes to Crescent Hotels & Resorts with great depth in previous leadership roles with Marriott International as Market Sales Leader for the Suburban Maryland hotels and Regional Senior Director of Sales for the East Region. In these roles, Tim was responsible for proactive sales efforts for area sales and the strategic planning for over 150 hotels by utilizing his previous experience as Regional Revenue Manager, General Manager and Director of Sales.
Over the last 15 years, Tim has provided direction to both property and above property sales teams. Results have been achieved by creating a sales environment that balances customer engagement through proactive sales calls, development of sales talent in protected as well as experience based learning conditions, and executing achievable action plans that equal celebration and rewards for many.
Vice President of Sales Canada
Jeanette brings over 25 years of experience in hotel revenue strategy, sales and catering to Crescent Hotel & Resorts and is responsible for guiding hotel revenue management strategies to maximize RevPAR and train property level sales and revenue managers in her portfolio of Crescent hotels.
Jeanette’s hospitality career began with Swisshotel working in all operating departments and learning the hospitality business from the ground up as a co-op student. Jeanette followed up this learning experience with formal training from Constellation College of Hospitality in Toronto, Ontario. This lead to a full time position with Sheraton in catering sales. Progressive promotions mastering the sales and revenue strategy discipline Jeanette lead several teams in Revenue Strategy and Sales with Westin. This successful role lead her to the Corporate Director of Revenue Strategy role with Crescent Hotels & Resorts covering our Canadian Portfolio. Now Jeanette leads our Canadian portfolio sales & revenue leaders as Vice President of Sales & Revenue Strategy.
Vice President of Global Sales
Vice President of Sales Transitions
Vice President of Revenue Strategy
Carrie has held the Vice President of Revenue Strategy position for the past 5 years, guiding and training her properties in revenue management and forecasting strategies. She specializes in Starwood revenue systems and oversees a multi-branded portfolio of hotels.
Carrie has been part of Crescent's revenue management team for the past 9 years. Her experience has mastered the efficiencies of independent platforms and major brands such as IHG, Marriott, Starwood, Hilton and Hyatt Hotels as well as Lifestyle Hotels/Resorts. Additionally, she has experience with hotel transitions, pro formas and due diligence. Carrie originated from Crescent's Sheraton Tampa Riverwalk as the hotel's Director of Revenue Management, where she was quickly recognized as an Area Director of Revenue Management and was given a portfolio of multi-branded hotels.
Other positions she has held within the company have been Corporate Director of Revenue Management. Carrie also has experience in other disciplines including Sales & Marketing, E-Commerce, and Front Office. Carrie holds an Associate Degree in Accounting from the International Business College, Indianapolis.
Craig has over 18 years of experience in hotels Operations, Reservations Sales and Revenue Management, Craig is responsible for leading an energized revenue management organization dedicated to achieving top & bottom line revenue and gaining market share by implementing strategic initiatives focused on delivering results and developing best in class revenue management talent for his portfolio of properties. Craig’s hospitality career began with Intercontinental Hotels group in Kingston Jamaica working in all operating departments and learning the hospitality business from the ground up with progressive promotions enabling him to master the revenue management discipline.
Craig joined Crescent Hotels and Resorts in 2009, Prior to being promoted to Vice President of Revenue Strategy, Craig held roles such as Corporate Director, Regional Director and Area Director of Revenue management. In his role as Vice President of Revenue Strategy Craig has direct oversight for 15+ hotels with in the portfolio and leads a team of above Property Corporate and Area Directors of revenue and on property Directors of revenue.
Prior to joining Crescent Craig held roles as Director of Revenue Management for the Willard Intercontinental in Washington DC, Intercontinental Harbor Court Baltimore, Intercontinental Cleveland Hotels and the Liaison Capitol Hill Washington DC, an Affinia property. Craig attended Wolmers Boys School in Kingston Jamaica and studied Business management.
Craig’s enjoys spending family time and watching soccer and basketball on his off days.
The Duke Hotel Newport Beach, formerly the Fairmont Newport Beach joins the Newport Beach market as an upscale, lifestyle hotel.
The newly-built high-rise hotel is just steps from the Broadway theater district, shops and restaurants and the Empire State Building.
The newly unveiled Sheraton Bay Point Resort announces Shane Miller as its new Executive Chef and Director of Food & Beverage.
Sheraton Bay Point Resort recently finished a $30 million renovation and is poised to offer a new level of accommodations and amenities to guests.
After a $76 million dollar restoration, the Marriott Syracuse Downtown is ready to welcome guests to the iconic hotel.
Four properties included in the 28th annual Readers’ Choice Awards Best Hotels list for 2015.