While information resources have long played a crucial role in successful hotel operations, improving productivity is the primary role of information technology in the hospitality industry. At Crescent Hotels & Resorts, our dynamic team of IT professionals evaluates your current services to determine areas for improvement including telecommunications, credit card processing and overall IT maintenance. We can then streamline your operations through our web-based offerings and alliances with nationally-recognized companies.
From standard telephone service, cell phones, voicemail and call accounting to high-speed Internet and PBX switches, our telecommunications department reviews all invoices for potential discrepancies, and sets up the optimal national long-distance and/or local rate plans for your hotel or resort. Our technicians also work with vendors to coordinate the installation and/or repair and maintenance of your telecommunications equipment.
Our IT department thoroughly reviews all your hotel or resort’s information technology requirements and coordinates the purchasing, implementation, and equipment maintenance at the property level. IT issues related to franchisees, such as PMS reservations and point of sales (POS) systems, are coordinated with vendors or franchisors to reach positive resolutions.
Web Site Development & Optimization
Your Internet presence is the cornerstone of your sales and marketing efforts. At Crescent Hotels & Resorts, we optimize your website through captivating content and design, search-engine placement strategies and integrated online marketing efforts to achieve maximum visibility and sustained revenue growth for your property.
Time And Attendance
Crescent installs our fully-integrated time and labor management system at your property, coordinates training, and maintains this web-based application.
Crescent’s merchant processing platform leverages its portfolio volume to deliver competitive fees and services of the top nationally recognized merchant processors. We also work with your associates and the processor to monitor and ensure the qualifications of all transactions and compliance with Payment Card Industry standards.